Payment & Refund Policy

We are committed to maintaining fairness, transparency, and professionalism in every order.

Payment Options

We offer the following payment structure to ensure secure and reliable transactions:

✔ ₦5,000 Commitment Fee (Bank Transfer)

✔ Pay on Delivery (Balance Payment Upon Receipt)

Orders are processed only after confirmation and receipt of the commitment fee.

This system allows us to maintain efficient nationwide delivery and reduce failed shipments.

Commitment Fee Policy

To confirm your order and reserve your delivery slot, a ₦5,000 commitment fee is required.

This fee helps us:

  • Process serious orders only

  • Reduce failed deliveries

  • Cover logistics preparation costs

The commitment fee is refundable only if:

  • The item delivered is damaged

  • The item delivered is different from what was ordered

The fee is non-refundable for:

  • Customer unavailability at delivery

  • Order cancellation after dispatch

  • Refusal to receive the confirmed order

We encourage customers to place orders only when ready to receive delivery.

Damaged or Incorrect Items

All products are inspected and securely packaged before shipment.

If your item arrives damaged or incorrect:

  • Contact us immediately (within 24 hours)

  • Provide clear photo or video evidence.

  • Our team will review and respond promptly.

If verified, the commitment fee will be refunded and corrective action taken.

We prioritize fair resolution and customer satisfaction.

Exchange Policy

We allow exchanges under the following conditions:

  • The item must be unused and in original condition

  • Request must be made within 24 hours of delivery

  • Customer may be responsible for return logistics costs

Exchanges are subject to product availability.

Our goal is to ensure you receive exactly what you ordered.

Order Cancellation

Orders may be cancelled before dispatch at no additional charge.

Once an order has been confirmed and dispatched:

  • The commitment fee becomes non-refundable.

  • Delivery balance remains payable upon receipt.

We advise customers to confirm availability and readiness before placing orders.

We are building a long-term brand based on integrity, structure, and customer trust.

Our payment and refund policies are designed to protect both our customers and our business — ensuring smooth, transparent transactions every time.

If you need clarification, our support team is available to assist you.